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How long will I receive the product?
Can I cancel the order after I place the order?
Is ths shipping cost a flat rate?
Will you send the product overseas?
Can I return the product?
Do I have to pay through Google Checkout?
How come you don't have too products to sell?
Do I need to pay the tax?


How long will I receive the product?
It depends. I mainly use USPS (United States Postal Service) Priority Mail Flat Rate Domestic Envelope to ship. After I send it, It usually takes 2 business day to arrive. But if you require different method, it may take about 6 to 10 days.

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Can I cancel the order after I place the order?
Yes. But after the product has sent, the order can't be canceled.

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Is ths shipping cost a flat rate?
Yes. I have included shipping and handling cost in a $5.00 flat rate. but if the customers require different shipping methods, such as First class Mail or Parcel Post or Media Mail or UPS or FedEx. If the actually cost of shipping and handling over $5.00, customers will be charged the difference. Customers many require adding registered mail or insurance, but will be charged for this cost.

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Will you send the product overseas?
Yes. I provide shopping services for Chinese all over the world. If you are not a Chinese, I will still send the product you order to you. The international shipping cost minimum is $12.00. The international shipping cost depends on the weight and the size of the product. If the actually cost of shipping and handling over $12.00, customers will be charged the difference. Customers many require adding registered mail or insurance, but will be charged for this cost.

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Can I return the product?
Pre-owned products can't return. Only brand new product accept return. Once the product's package was opened, it can't return. The unsatisfied products need to be returned within 7 days of receipt. We will refund the cost of sending back of the product through Google Checkout.

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Do I have to pay through Google Checkout?
If you live in Mainland China or any country where do not accept Google Checkout, you may pay through Paypal. Please write email chenshoppe@gmail.com to me first. So I will send the payment require email through Paypal to you. Otherwise, I prefer Google Checkout. Since it has lower fees which I have to pay.

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How come you don't have too products to sell?
This is a small home business. We probably will only offer less than 5 products to sell at each specific time. Once it is sold, we might not able to sell the same product again. We think this is very similar to a real garage sale.

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Do I need to pay the tax?
The price here already includes the sale tax. The customer need to pay the price plus the shipping cost.

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Last Updated: 25 Jun 2008 21:53:28 PDT home  |  about  |  terms  |  contact
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